Refund policy

Returns, Exchanges & Refund Policy

At Blackstone Leathers, customer satisfaction is our top priority. We are committed to delivering premium-quality leather jackets, leather apparel, biker jackets, and custom leather products. If you are not completely satisfied with your purchase, our hassle-free Returns, Exchanges & Refund Policy is designed to make the process simple and convenient.

Return Policy

Return Eligibility

To qualify for a return, the following conditions must be met:

Return request must be submitted within 30 days of delivery
Item must be unused, unworn, and in its original condition
Original packaging, tags, labels, and accessories must be included
Valid proof of purchase or order number is required
Product must not fall under any non-returnable category

How to Return an Item

To initiate a return:

Contact our customer support team at support@blackstoneleathers.com
Provide your order number, product name, and reason for return
Wait for return authorization and instructions
Securely package the item with all original contents
Ship the package using a reliable trackable courier service

Return Shipping & Fees

Original shipping fees are non-refundable
Orders that qualified for free shipping may have the original shipping cost deducted from the refund amount
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by Blackstone Leathers
No restocking fees are charged

Non-Returnable Items

The following products cannot be returned:

Customized or personalized leather products
Made-to-order leather jackets and apparel
Used, worn, altered, or damaged items
Clearance or final sale products (where specified)
Products specifically marked as non-returnable

International Returns

For international orders:

Customers are responsible for return shipping costs
Customs duties, taxes, and import fees are non-refundable
Trackable and insured shipping is strongly recommended
Delivery delays caused by customs authorities are outside our control

Exchange Policy

Exchange Eligibility

We gladly offer exchanges within 30 days of delivery under the following conditions:

Item must be unused and unworn
Product must remain in original condition
Original tags, packaging, and accessories must be included
Proof of purchase is required

Exchange Process

Contact our support team with your order details
Specify the size, color, or product variant you would like
Receive exchange approval and instructions
Return the original item if required
Once approved, your replacement item will be processed and shipped

Important Exchange Information

Exchanges are available for size, color, or style changes
Additional payment may be required if the replacement item has a higher value
Partial refunds may be issued if the replacement item has a lower value
Exchange processing times may vary depending on product availability

Refund Policy

Refund Processing

Once your returned item has been received and inspected:

Refund approval will be confirmed via email
Refunds are processed within 10 business days
Refunds are issued to the original payment method used during checkout
Processing times may vary depending on your bank or payment provider

Shipping Deductions

Please note:

Original shipping charges are non-refundable
Free shipping promotions may result in shipping costs being deducted from your refund amount
Any applicable payment processing fees may not be refundable where permitted by law

Damaged, Defective, or Incorrect Items

At Blackstone Leathers, we stand behind the quality of our products.

If you receive a damaged, defective, or incorrect item:

Report Within 7 Days

Please contact us within 7 days of delivery and provide:

Order number
Clear photographs of the issue
Detailed explanation of the problem

Resolution Options

After verification, we will offer one of the following solutions:

Free replacement product
Full refund
Reimbursement of approved return shipping costs
Store credit (where applicable)

Order Cancellation Policy

Orders may be canceled before production or shipment begins.

Custom or personalized orders may not be eligible for cancellation once production starts
Refunds for approved cancellations will be processed through the original payment method
Cancellation requests should be submitted as soon as possible after placing an order

Customer Satisfaction Guarantee

Blackstone Leathers is dedicated to providing exceptional customer service and premium-quality leather products. Our team works hard to ensure every customer enjoys a smooth shopping experience from purchase to delivery.